First a bit of back-story. Last year I started to "make the switch" by purchasing the MacBookPro. Even though the home PC was still a pretty quick machine I just really wanted/needed a laptop. Since I got the Mac I just really haven't used the PC much at all. It is just so much more convenient to have my digital life in my lap wherever I am rather than having to wait until I can get back home to plug in.
So prior to getting the Mac and starting to live the good life I had purchased an upgrade copy of Adobe Photoshop CS2 for windows. Life was good. Photoshop is amazing and there were some great new features in CS2 that I had unknowingly been longing for. Now that the PC has been sitting and languishing and I'm always on the Mac I've been really missing Photoshop. I got the GIMP but it really just doesn't compare. It is awkward, kinda slow and just not the same thing. But it was free.
I have been taking massive amounts of photos and I have some projects that I really need a better image editor for. So I did a bunch of online checking and figuring and researching and I even "chatted" with an adobe rep online today to check to see if I could cross upgrade from Windows Photoshop CS2 to Macintosh Photoshop CS3. I was very clear about this. Very Clear. And they very clearly told me. No problem.
I checked online at CompUSA and they had the upgrade in stock at the store. Woot! So after work today I swing by CompUSA and 2 clerks and 20 minutes later they finally found the correct version. This is very complex because I need Photoshop Standard edition not extended edition. I need the upgrade not the full version. And I need the Mac upgrade version not the windows upgrade version. But they did eventually get it all sorted and I walked out of the store with a little bit more of a bounce in my step.
So I arrive home and tear off the wrapper like a kid at Christmas. And I started off with pretty much a terrible install experience. I had previously had a demo copy of CS3 on the laptop and it took several tries before I was able to purge all the old CS3 demo stuff of the computer in order to get the new installer to start it's thing. No amount of running the un-installer etc was working and the new installer insisted that there was still some small crumb of CS3 left on the machine that prevented it from even considering starting to install it's precious copy of CS3. This was a very non Mac-like experience. Normally software installation and un-installation of things is a very cavalier sort of dragging icons in and out of the Applications folder without much care thought or consequence. You can drag most applications off to an external disk or drop them off at a friends house to visit and somehow the machine will run out go knock on your friends door and find the application and run it for you. Even Microsoft's office suite could just be dragged and dropped to install. EVEN a MICROSOFT product was easy. Photoshop on the other hand, had deep roots.
So a quick stop up at the Adobe support site finally got me on the way to get CS3 installed. Next came product registration. Enter the new serial number. Enter the serial number from the old product. DENIED. Double checked it. DENIED. Ok, back online and find the hotline number for Adobe sales. After a little bit of phone menu jumping I got through to a live human being. They collected all of my information, updated my online profile, took a blood and urine sample. And then they were ready to ask me what I wanted. I told them about having purchased CS3 at the store and wanting to cross upgrade from Win CS2 to Mac CS3. At which point they asked if I had opened the box yet. OF FUCKING COURSE I'VE OPENED THE BOX. Who buys software from the store, DOESN'T open it and then calls Adobe to chat. "Well you probably won't be able to take that copy back to the store". FUCKING WHAT. "Yeah the version you purchased won't work, but we'll be able to take back the copy you have" FUCKING WHAT. "What's the serial number for your CS2 product" I told them. "Ok, that's an upgrade license we'll need to go back" WHAT "Yeah what we need to do is trace the lineage of every Adobe product you've ever purchased until we get back to the dawn of time when you purchased an original full version. Then we'll need you to pull everything together in a big pile in the middle of your living room floor and then you need to get a video camera out and burn the pile of old software and then send us a copy of the video so that you can prove to us that you won't use the old software on the PC anymore and then we'll send you a brand new full version of the mac software for the same price you paid for the upgrade." ARE YOU MOTHERFUCKING KIDDING ME.
So I mentioned to my good sales buddy on the phone at Adobe that I have moved probably 3 times since buying the original Photoshop and I have no idea where it might be. So there was nothing he could do. So now I'm stuck.
I mentioned to him that this was definitely the kind of FUCK TARD policies that drive people to pirate software. Which he did at least have the humanity to admit to. So now I have to go find the original copy of Photoshop. Get the serial number from that, and the serial number from CS2 Win and the serial number from CS3 Mac and then go download a PDF document from Adobe's support site and print it out ON PAPER, and then fill out the form WITH A PEN, and then FAX IT BACK. Really? Seriously? PAPER, PEN, FAX is the best you guys can do. I'm pretty sure there's some really cool web type software stuff that lets you do this kind of thing. Yeah I'm pretty sure. And you know what? ADOBE FUCKING MAKES THAT SOFTWARE!!!!